All our items are checked and repacked before sending however if you feel for any reason that you have received an inferior product please contact us for refund or replacement. Where there is a fault with the Item we offer a complete 100% refund, including delivery charge. The goods must be sent back in their original condition. All returns should be notified within 14 days and agreed with us before returning. Please contact us at dpcrystals@dpcrystals.co.uk stating your reason for returning or replacing the goods. A consumer has a duty to take reasonable care of goods while in their possession. Buyers must pay for return postage which will only be refunded if the item is faulty. Return postage will also not be refunded if the fault was described in the listing.